Grievances Redressal Mechanism of Airtel Digital TV

If you have any serious complaint about the Service of Airtel Digital TV, you as a customer, has the option to a responsible level officer to address your grievances, and this officer is designated as the Nodal Officer for Airtel Digital TV operations.

This officer is bound under the regulations created in the year 2007 by the Regulatory Agency called TRAI. This is called as Direct to Home Broadcasting Services (Standards of Quality of Service and Redressal of Grievances) Regulations, 2007 for duties and obligation of Airtel and rights of customers.

These nodal officers work from 0930 HRS to 1830 HRS from Monday to Friday, and they are expected to resolve your grievance within 10 days of you having lodged the complaint to them. However you are required to follow a procedure to approach them.

You should have lodged your complaint to their telephonic support number we have listed in the start of this article, and you should be having a ticket Number (Which is nothing but a complaint registration Number) given to you. With this ticket number, you can approach the respective nodal officer from the list given below. We have given hereunder, the entire list of all the Nodal Officers of Airtel Digital TV across India.

Nodal officers of Airtel DTH across India

Name of the state Telephone number of the nodal officer E-mail ID of the nodal officer Address of the Nodal Officer
Andaman & Nicobar 033-44131303 dthnodal.wb@airtel.in Bharti Telemedia Ltd.,Touch Point-1,(P45, Jogendra Garden, Kolkata-700078
Andhra Pradesh 040-40024449 dthnodal.ap@airtel.in Bharti Telemedia Ltd., C/o Bharti Airtel Ltd. Splendid Towers (Ground Floor), Opposite Begumpet Police Station, HUDA Road, Hyderabad – 500 016. (Andhra Pradesh)
Arunachal Pradesh 9612402426 dthnodal.nesa@airtel.in Bharti Telemedia Ltd., 6th floor, Mega Plaza, G S Road, Above Sohum, Guwahati-781005
Assam 9678216305 dthnodal.nesa@airtel.in Bharti Telemedia Ltd., 6th floor, Mega Plaza, G S Road, Above Sohum, Guwahati-781005
Bihar 9771472070 dthnodal.bh@airtel.in Bharti Telemedia Ltd.,L – 1 / 33 , Shri Krishna Puri , Patna – 800013, Bihar
Chandigarh 0172-4458687 dthnodal.pb@airtel.in Bharti Telemedia Ltd., Plot no-159, Industrial area Phase -1, Chandigarh
Chhattisgarh 0755-4218001 dthnodal.mpcg@airtel.in Bharti Telemedia Ltd., 2 Floor,1 Malviya Nagar, Bhopal, Madhya Pradesh-462003
Dadra & Nagar Haveli 079-40037114 dthnodal.gj@airtel.in Bharti Telemedia Ltd., 4th Floor, Zodiac Square, Opp. Gurudwara, Thaltej, Ahmedabad-380054.
Lakshadweep 044-42102783 dthnodal.kl@airtel.in Bharti Telemedia ltd., 6th floor, Bacon IT Park, Vanket Narayana Road, T Nagar Chennai-600017
Madhya Pradesh 0755-4218001 dthnodal.mpcg@airtel.in Bharti Telemedia Ltd., 1- Malviya Nagar , 2nd Floor, Bhopal , Madhya Pradesh- 462003
Maharashtra 022-40213261 dthnodal.mum@airtel.in Bharti Telemedia Ltd., 5th Floor, Interface Building, Link Road, Malad West, Mumbai-400064
Manipur 9612402426 dthnodal.nesa@airtel.in Bharti Telemedia Ltd., 6th floor, Mega Plaza, G S Road, Above Sohum, Guwahati-781005
Meghalaya 9612402426 dthnodal.nesa@airtel.in Bharti Telemedia Ltd., 6th floor, Mega Plaza, G S Road, Above Sohum, Guwahati-781005
Mizoram 9612402426 dthnodal.nesa@airtel.in Bharti Telemedia Ltd., 6th floor, Mega Plaza, G S Road, Above Sohum, Guwahati-781005
Nagaland 9612402426 dthnodal.nesa@airtel.in Bharti Telemedia Ltd., 6th floor, Mega Plaza, G S Road, Above Sohum, Guwahati-781005
Orissa 9937238464 dthnodal.or@airtel.in Bharti Telemedia Ltd., No.10, Ground Floor, Bapuji Nagar, Bhubneswar-751009
Daman & Diu 079-40037114 dthnodal.gj@airtel.in Bharti Telemedia Ltd., 4th Floor, Zodiac Square, Opp. Gurudwara, Thaltej, Ahmedabad-380054.
Delhi 011-44985547 dthnodal.dl@airtel.in Bharti Telemedia Ltd., D 183 , Okhla Indl Area Phase-1, New Delhi-110020
Goa 020-40031591 dthnodal.mh@airtel.in Bharti Telemedia Ltd., C/o M/s Star Innovation,(Service Franchisee ), Shop No A-14, Ground Floor, Satadhar Arcade, Pedem, Mapusa, Goa-403 507
Gujarat 079-40037114 dthnodal.gj@airtel.in Bharti Telemedia Ltd., 4th Floor, Zodiac Square, Opp. Gurudwara, Thaltej, Ahmedabad-380054.
Haryana 0172-4458687 dthnodal.hr@airtel.in Bharti Telemedia Ltd., Plot no-159, Industrial area Phase -1, Chandigarh
Himachal Pradesh 9805506274 dthnodal.hp@airtel.in Bharti Telemedia Ltd., Plot no-159, Industrial area Phase -1, Chandigarh
Jammu & Kashmir 9622021220 dthnodal.jk@airtel.in Bharti Telemedia Ltd., Plot no-159, Industrial area Phase -1, Chandigarh
Jharkhand 9771472070 dthnodal.bh@airtel.in Bharti Telemedia Ltd., L – 1 / 33 , Shri Krishna Puri , Patna – 800013, Bihar
Karnataka 080-41704930 dthnodal.kk@airtel.in Bharti Telemedia Ltd., #56/4, Sharada Towers, Nandidurga Road, Benson Town, Bangalore-560046
Kerala 0484-4100064 dthnodal.kl@airtel.in Bharti Telemedia Ltd., Touchpoint,Pavanaphara, TC 14 Bar, 1560 Paris Lane, Phypaudo, Trivendrum-695014
Pondicherry 044-42102783 dthnodal.tn@airtel.in Bharti TelemediaLtd., 6th floor, Bacon IT Park, Vanket Narayana Road, T Nagar Chennai-600017
Punjab 0172-4458687 dthnodal.pb@airtel.in Bharti Telemedia Ltd., 193 L ,Diomand Fashion Gallery, Model Town Ext., Ludhiana -141001
Rajasthan 0141-4411822 dthnodal.rj@airtel.in Bharti Telemedia Ltd., SB-115, Kesar Mall, Tonk road, nr. Bapu Nagar, Jaipur – 302015
Sikkim 9800001135 dthnodal.nesa@airtel.in Bharti Telemedia Ltd., 6th floor, Mega Plaza, G S Road, Above Sohum, Guwahati 781005
Tamil Nadu 044-42102783 dthnodal.tn@airtel.in Bharti Telemedia Ltd., 6th floor, Bacon IT Park, Vanket Narayana Road, T Nagar Chennai-600017
Tripura 9612402426 dthnodal.nesa@airtel.in Bharti Telemedia Ltd., 6th floor, Mega Plaza, G S Road, Above Sohum, Guwahati-781005
Uttar Pradesh 0522-4414761 dthnodal.up@airtel.in Bharti Telemedia Ltd., B-1/25, G. Floor, Sec A, Aliganj, Lucknow, 226024
Uttaranchal 0522-4414761 dthnodal.up@airtel.in Bharti Telemedia Ltd., C 3 , Nehru Colony , Dehradun, 248001
West Bengal 033-44131303 dthnodal.wb@airtel.in Bharti Telemedia Ltd., Touch Point-1,(P45, Jogendra Garden, Kolkata-700078.

5 comments to Grievances Redressal Mechanism of Airtel Digital TV

  • Avinash Murkute

    Nodal officer functioning at Mumbai for DTH Mumbai doesn’t understand responsibilities of Nodal Officer and Grievance Escalation Procedure.

  • chandramohan

    Chennai Nodal officer cannot be reached. If you mention you have a grievance to be addressed they just say we will connect you and they are actually disconnenting after a wait time of 20-30 minutues

  • Nagarajan

    I can’t say whether NODAL office is INEFFICIENT or their Call centre is. At leasty the call centre replies but the grievance or fault does not get rectified even after 48 hrs. But Nodal office puts you on hold and promptly disconnects you. Best service that you can imagine.

    This is my first hand experience endured between 400 pm to 4.45 pm on 2nd June with Nodal Office, Karnataka Phone no 080 41704930

    God bless the unfortunate who have taken AIRTEL DTH connection !!

  • Rajesh

    If you mention you have a grievance to be addressed they just say we will connect you and they are actually disconnenting after a wait time

  • akshit joshi

    we have been using 2 dish services continuously i.e, videocon D2H and Airtel.we always have problem with Airtel no nodal officer gives the proper response of complaint.same complaint occurs after every 15-20 days and every time they charge 150 rupees .where as they are failed to solve the problem permanently.i wish to wind up Airtel and switch on to videocon D2H or other company.

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