TATA Docomo Customer Service

Tata Docomo is the latest Mobile service provider in India. It is a joint Venture between Tata Teleservices and NTT of Japan, which is a huge telecommunications products behemoth of Japan. Tata Docomo launched their service about 2 years ago, and has been trying to position themselves as a very good value proposition, by way of various Value Added Services, as well as in their tariff plans

TATA Docomo Customer Service

Tata Docomo is the latest Mobile service provider in India. It is a joint Venture between Tata Teleservices and NTT of Japan, which is a huge telecommunications products behemoth of Japan. [hana-code-insert name=’large rectangle’ /]Tata Docomo launched their service about 2 years ago, and has been trying to position themselves as a very good value proposition, by way of various Value Added Services, as well as in their tariff plans.

In this info-page you will find all the customer service mechanisms of TATA Docomo.

Tata Docomo Customer Service by Phone

The first-point-of-contact for all Tata Docomo clients is a universal number, irrespective of the region from you belong. The number to be dialed is 121, to get your issues addressed.

Tata Docomo Customer Service by E Mail

You can also write about your requirements, problems or any aspect related to the Customer Service of Tata Docomo by addressing your mail to listen@tatadocomo.com. This mail ID is common for Tata Docomo subscribers from all states and circles, where Tata Docomo has a presence.

Tata Docomo Customer Service Center Address & Contact Details

If you are unsatisfied with Tata Docomo Customer service, or just want to talk to them on any aspect, get in touch with them at the address given below.

Circle Address Contact Customer Service Short Code Customer Service Number
Andhra Pradesh Tata Teleservices Limited,
1st floor, 5-10-173, Vasantha Chambers, Fathe Maidan Road,
Hyderabad – 500001
Tel: 040 – 66552666 121 9030012345
Orissa Tata Teleservices Limited, Module A&B, 4th Floor, Fortune Tower, Chandrashekharpur,
Bhubhaneshwar – 751023
Fax: 9030002273 121 9040012345
Karnataka Tata Teleservices Limited-
Tata DOCOMO, A Block, 2nd Floor, Silicon Terraces, # 30/1, Hosur Main Road, Koramanagala,
Bangalore – 560 0095.
listen@tatadocomo.com 121 9036012345
Kerala Tata Teleservices Limited, 5th Floor, SL Plaza, Palarivattom, Kochi – 682025 Tel: 0674 – 6550167 121 9037012345
Tamil Nadu Tata Teleservices Limited,
2nd Floor, M.T.Rajen’s Properties, No. 40, Bazzullah Road, T. Nagar,
Chennai – 600017
Fax: 9040002273 121 9043012345
Madhya Pradesh Tata Teleservices Ltd.,
Kwality Globus, Permalli Wallace Compound, Hoshangabad Road,
Bhopal 462011
Listen@tatadocomo.com 121 9039012345
Mumbai TTML, Voltas Premises, T.B. Kadam Marg,
Chinchpokli,
Mumbai- 400033
Tel: NA 121 9029000121
Maharashtra TTML, Mayfair Towers,
Third floor next to Shoppers stop,
Wakdewadi, Pune-411005
Fax: 9036002273 121 9029000121
Chhattisgarh Tata Teleservices Ltd.,
Kwality Globus, Permalli Wallace Compound, Hoshangabad Road,
Bhopal 462011
Listen@tatadocomo.com 121 9039012345
Haryana Tata Teleservices Ltd.
C-125, Industrial Area, Phase-8, Mohali,
Punjab -160071
Tel: 0484 – 6660199 121 9034012345
Gujarat Tata Teleservices Ltd, 4th floor, Gujarat Bhavan, Nr M J Library, Ashram Road, Ahmedabad-380006 Fax: 0484- 6660555 121 9033012345
Punjab Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab -160071 Listen@tatadocomo.com 121 9041012345
Kolkata Tata Tele Services Ltd,
PS Srijan Tech park 12th Floor,
DN 52, sector V,
Salt lake city,
Kolkata-700091
Tel: 9043012345 121 9038012345
Bihar & Jharkhand Tata DOCOMO, Shyama Bhawan, Near Laxmi Nursing Home, West Boring Canal Road, Patna – 800001 Fax: 9043002273 121 9031012345
UP WEST Tata Teleservices Limited, 501, Mangal Pandey Nagar, Main University Road, Meerut – 250004 Listen@tatadocomo.com 121 9045012345
UP EAST Tata Teleservices Limited, 2 RF, Bahadur Ji Marg, Behind Shakti Bhawan, Lucknow, UP – 226001 Tel: 0755-6660444 121 9044012345
Rajasthan Tata Teleservices Limited,
The Guman-1, Amrapali Circle,Vaishali Nagar,Jaipur
Rajasthan-302021
Fax::9039002273 121 7737012345
RO W.Bengal Tata Tele Services Ltd(Tata DOCOMO),M/s Video Plaz, City Residency complex, Sahid Khudiram Sarani, City Centre, Durgapur,West Bengal  PIN- 713216 Listen@tatadocomo.com 121 9046012345

Tata Indicom Customer Care

As they say the quality of Service is determined by the leadership of the organization, Tata Indicom seems to live up to this adage. They have posted the names of the operational Heads of the organization in their Customer Care Escalation Hierarchy and the people who are at the helm of affairs are Mr. Anil Sardana, Designation – Managing Director, Mr. Sunil Batra Designation – President – Operations, Mr. Jogesh Nayar, Designation – Head – Customer Service.

Tata Indicom Customer Care

Tata Indicom is a large-scale national level telecom and Internet products’ service provider. [hana-code-insert name=’large rectangle’ /]Tata Indicom was originally called as Videsh Sanchar Nigam Limited (VSNL), which was a government owned Internet Services Providing Organization. In the Year 2000 when the Telecom sector was liberalized, Tata Group managed to acquire VSNL.

Once acquired, Tata Group renamed it as Tata Indicom and started offering newer range of services like Fixed Wireless Phone, Fixed Wireless Terminal for Corporates, Mobile Telephony, Broadband Services etc. Let us understand all the options for making bill payment for Tata Indicom Services.

Tata Indicom Customer Care System

Tata Indicom has an elaborate customer care mechanism in place, which is very comprehensive & quite user friendly in terms of overall structure.

Tata Indicom Customer Care Escalation Hierarchy

As they say the quality of Service is determined by the leadership of the organization, Tata Indicom seems to live up to this adage. They have posted the names of the operational Heads of the organization in their Customer Care Escalation Hierarchy and the people who are at the helm of affairs are Mr. Anil Sardana, Designation – Managing Director, Mr. Sunil Batra Designation – President – Operations, Mr. Jogesh Nayar, Designation – Head – Customer Service.

Tata Indicom Handset Service Centers

Tata Indicom has Telephone Equipment / Mobile Equipment Service Centers based on the manufacturer’s brand, and they are spread across all Tata Indicom’s Circles of operation. You can visit their customer care webpage at http://www.tataindicom.com/t-customercare.aspx and locate the service center closest to your location.

Tata Indicom Call Centers

Tata Indicom has call centers for each of their service, dedicated exclusively for Wireless Phones, Mobile Phones, Internet Products etc and these call centers are available in each of their circle. The consumer has to visit the customer care webpage as mentioned above, and select his area to get this number and contact them, for whatever purpose one is in need of.

Tata Indicom Feedback

One can also choose to fill up a form either for a complaint or for providing suggestions for improvement, or even if you want to complement them for any of the uniqueness the user has found in Tata Indicom products / Services.

Tata Indicom Queries & Requests

This option can be accessed by logging your complaint at your local Customer Service Centre (121) from any Tata Indicom post-paid phone, (12524) from a Tata Indicom prepaid phone, (1281) for Public Telephony Booth.
You can also utilize this service by sending a blank SMS to 121. The servers would reply back with all the options connected to queries and requests are the Keywords for the same. You can choose the Key Word that is matching to your requirement, and send it as an SMS to get a particular service.

Tata Indicom Complaints Online

You can visit their customer care webpage, and select the option of Online Complaints Option, and fill the form, which will be displayed.

Tata Indicom Complaints Call Center

Complaints can be registered by logging your complaint at your local Customer Service Centre (121) from any Tata Indicom post-paid phone, (12524) from a Tata Indicom prepaid phone, (1281) for Public Telephony Booth.

Complaints at Tata Indicom Outlets

Complaints can also be lodged at your nearest Tata Indicom outlets.

Tata Indicom Nodal Authority

The Nodal Officer is a very important and highly responsible position and the person who holds this position in each circle is monitored by the Telecom Regulatory Authority of India, or in Short form TRAI. If you as a user are dissatisfied with any of the above mentioned complaint redressal mechanism, you can find the contact of the Nodal Officer of your Circle (That is the Area within which you use Tata Indicom Product or Service) and escalate the complaint to this authority. As per TRAI’s Quality Of Service (QOS) Manual, Nodal Officer is expected to resolve your complaint / dispute within a time bound manner. If your problem is of much complex, much larger and very serious in nature then you have some more options, which are provided underneath. Customers can send SMS “HELPLINE” to 121 (Postpaid) and 12524 (Prepaid) to get the respective Circle Customer care and Nodal officer details.

Tata Indicom Appellate Authority

Office of the Appellate Authority for Tata Teleservices Limited and Tata Teleservices (Maharashtra) Limited (Constituted under the provisions of the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007 (3 of 2007). There is a due procedure which needs to be followed to approach this authority. First you will have to download a form called “TRAI Format For Consumer Protection & Redressal Form” from the Tata Indicom Customer Care webpage. Fill it in its entirety and follow the given procedure.

Procedure for making appeals before the Appellate Authority

  • Appeal must be in the format prescribed in the regulation (in duplicate)
  • Every appeal must be filed within 3 Months from the date of decision of the Nodal Officer.
  • All appeals are generally disposed of within 3 Months from the date of filing of appeal.
  • Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority, no other appeal / direct complaint shall be entertained.
  • For detailed procedure on disposal of appeals by Appellate Authority please refer the TRAI Regulation on Consumer Protection and Redressal for Grievances (3 of 2007)

The final option that one could resort to if all of the above mechanisms are dissatisfactory then the user can approach Public Grievances Cell of DOT – PG Cell,112,Sanchar Bhavan, 20, Ashoka Road, New Delhi 110001. Telephones – 011-23356666, 011-23357777. Website – www.pgportal.gov.in. Email ID – ddgpg@bol.net.in

We do hope you don’t have to run to so many authorities, instead enjoy the trouble free services of Tata Indicom.

Tata Indicom customer care website

The website url of  Tata Indicom customer care is http://www.tataindicom.com/t-customercare.aspx

Tata Indicom Bill Payment

Online Payment Options include making payment via Tata Indicom Website. The first option is to get yourself registered. You are then a registered consumer who can make payments online, and also utilize various facilities like changing your billing plan, seeking for additional connections, change of address and many such facilities.

Tata Indicom Bill Payment

Tata Indicom is a large-scale national level telecom and Internet products’ service provider. [hana-code-insert name=’large rectangle’ /]Tata Indicom was originally called as Videsh Sanchar Nigam Limited (VSNL), which was a government owned Internet Services Providing Organization. In the Year 2000 when the Telecom sector was liberalized, Tata Group managed to acquire VSNL.

Once acquired, Tata Group renamed it as Tata Indicom and started offering newer range of services like Fixed Wireless Phone, Fixed Wireless Terminal for Corporates, Mobile Telephony, Broadband Services etc. Let us understand all the options for making bill payment for Tata Indicom Services.

Tata Indicom Bill Payment Options

Tata Indicom has provided its consumers with a variety of Payment Options for the ease and convenience of its consumers.

Tata Indicom Online Payments

Online Payment Options include making payment via Tata Indicom Website. The first option is to get yourself registered. You are then a registered consumer who can make payments online, and also utilize various facilities like changing your billing plan, seeking for additional connections, change of address and many such facilities.

The Second Option is called Instant Pay. This is the simplest of all the Bill Payment Options available. In this option, you just enter your Equipment ID that is your telephone number / mobile number / broadband user ID, whichever is your case. Then enter the circle within which your area falls. This will be shown in an easy to understand drop down menu form. Select your city. Options to make payment via Credit Card, Debit Card, Net Banking would be shown. You can choose the option suitable to you, and make the payment. Once payment is made, it will generate a receipt which you can print out or save it as a file. In addition to this you will receive an SMS in your telephone / Mobile or an email in your Mail ID confirming the receipt of the payment.

TATA Zone Payment Option of mobile bills

  • Postpaid bill payment can be made from anywhere 24/7 though Postpaid Bill payment link available on TATA Zone mobile portal.
  • You have to enter your Account number, Amt, Credit Card No.,CVV number and expiry date to make the payment.
  • Payment can be made by using Visa or Master Credit Card.

Pay Tata Indicom mobile bill through Your Mobile

In these options, you make use of your mobile, instead of Internet & PC. This method too is a very simple method, and it operates by using your credit cards. The Process is as given below

To pay your postpaid TATA Mobile bills on your phone

SMS ‘PAY TATA’ to 59909

To pay other postpaid TATA Mobile bills from your phone

SMS ‘PAY TATA <AMT> <MOBILE NUMBER>’ to 59909

You will receive an automated call from mChek to process your payment, first time users will have to register themselves by creating their 6-digit mchek PIN and by entering their credit card details. You can use any valid MasterCard / Visa credit card issued in India.

ITZ Cash Card for tata mobile payments

ITZ Cash is a prepaid cash card available in different denominations in the market, which can be used for paying TATA Indicom (Mobile / Walky) bills.

Bill paying method for cash card

You have to send a SMS to 121 for paying your bill using ITZ card. You need to send the keyword Paybill along with the amount to be paid and the ITZ card number and Pin.

Eg: paybill 500 123456789101 1234 and sent this SMS to 121.
You will get a confirmation message once the SMS is sent.

Help regarding ITZ cash card

you can contact the ITZ card helpline for the any queries regarding the ITZ card.
The toll free number is 19013457575 from MTNL/BSNL lines only. From other operators number is 022-26181212 which will bear a STD charge (excluding from Mumbai).

Conventional payment options for tata Indicom mobile bill payments

Drop Boxes

These are payment collection boxes kept at various places like malls, super markets, Railway Stations and other such areas of public utilities. You can drop your cheque for the pending bill in these boxes.

Tata Indicom Retail Stores

Tata Indicom has retail stores in almost every city. In major cities like Mumbai there are Tata Indicom stores in each and every locality. For example in Andheri, Bandra, Dadar etc. There are Payment collection counters in these Tata Indicom Retail Stores where you can make payments with your Credit & Debit Cards, as well as pay with cash.

Oxigen Payment

Tata Indicom has tied up with Oxigen network located in your neighborhood retail outlets for collecting cash towards the payment of postpaid service bills. Around 75000 cash collection points in 142 Cities.

To locate a retailer close to you please click on, http://www.oximall.com/oxigenoutletlocator/Search.aspx

There is no charge for payment of Tata Indicom bills made through Oxigen service.

The customer care number for TATA Indicom is 121 across India.

The customer care number for Oxigen is 18601802214.

Autopay from your online bank account

You need to setup standing instructions to make Auto Payment from your bank account, on presentation of each bill. In this method your bank will auto-debit your account as and when Tata Indicom raises a bill payment demand note, and sends the same to your bank account. This facility can be activated & deactivated, as and when a user wants or wishes to continue with this facility or stop using this facility.

As you have seen there are nine methods by which a Tata Indicom user can make payment for the services utilized by her / him.