Month: July 2010

Airtel Broadband Customer Care nodal offices

Airtel is a Bharti Enterprises organization engaged in providing services such as GSM Based Mobile Services, Landline Services, Internet Services for Homes as well as large & dedicated bandwidth based Internet Services for Corporates. However most of us across the country are very familiar with Airtel brand and we associate it with their Mobile Services.

Airtel Broadband Customer Care nodal offices

[hana-code-insert name=’large rectangle’ /]Airtel is a Bharti Enterprises organization engaged in providing services such as GSM Based Mobile Services, Landline Services, Internet Services for Homes as well as large & dedicated bandwidth based Internet Services for Corporates. However most of us across the country are very familiar with Airtel brand and we associate it with their Mobile Services.

In the last 3 years Airtel has been providing Broadband Internet Services too, and this service was rolled out across major parts of the country. This article deals with the Customer Care for Airtel Broadband Customers.

Airtel Broadband Customer Care Universal Number

Airtel Broadband Customers are serviced at the first stage with their 121 Numbers across the country. You can contact this number to get the desired service.

Airtel Broadband Customer Care Nodal Officers

Delhi & National Capital Region

Gurmeet S Sandhu, nodal.ncr@airtel.in, 011-41614777, 01141613579

Bharti Airtel Limited, 224, Okhla Industrial Area. Phase III. New Delhi 110020

Rajasthan

Deepti Arora, nodal.rajasthan@airtel.in, 0141-4037338, 0141-4027777

Bharti Airtel Limited, SB-115A, opp. APEX MALL, TONK ROAD , JAIPUR-302015

Uttar Pradesh East

Faisal Khan, nodal.upeast@airtel.in, 0522-4007499, 0522-4020202

Bharti Airtel Limited, 7th Floor, Commerce House, Habibullah Estate, 11 MG Marg, Hazrat Ganj, Lucknow 226001

Uttar Pradesh West

Khushi Aggarwal, nodal.upwest@airtel.in, 0121-4007499, 0121-4010070

C-31 Ganga Nagar Divider Road Meerut 250001

Haryana

Gurjeet Kaur, nodal.haryana@airtel.in, 0180-4035835, 0180-4042855

Bharti Airtel Limited, SCO 30, Sec 25, Transport Nagar, Near Malik Petrol Pump, Panipat 132103

Punjab

Arundeep Wadhwa, nodal.punjab@airtel.in, 0172-4600765, 0172-4600660

Bharti Airtel Limited, Plot No.21, Rajiv Gandhi IT Park, Chandigarh 160101

West Bengal

Anirbhan Banerjee, nodal.kolkata@airtel.in, 033-40016725, 03340016555

DN-1, Sector V, Salt Lake City, Eternity Building, Kolkata – 700091

Madhya Pradesh & Chhatisgarh

Anil Rai, nodal.central@airtel.in, 0755-4200460, 0755 4223231

Bharti Airtel Ltd, 1, Malviya nagar, Near Titan Showroom Bhopal – 462003

Mumbai

Sunil Bothra, nodal.west@airtel.in, 022-40030142, 022-40034003

Bharti Airtel Limited, Interface, Bldg No-7, 5th Floor, Link Road, Near Goregaon Sport Club, Malad-West, Mumbai-400064.

Gujarat

Rishi Wahi, nodal.west@airtel.in, 079-40020142, 079-40024003

Bharti Airtel Ltd, Zodiac Square,4th Flr, Near Gurudwara,Above Vishal Mega Mart,Thaltej,Ahmedabad-380054

Karnataka

Lalit Chabra, Nodal.southabts@airtel.in, 080-41115338, 080-41112348

Maruthi Infotech Center , 11/1 & 12/1, Block A, West Wing, Koramangala – Inner Ring Road,

Amarjyothi Layout, Bangalore – 560071

Tamil Nadu

Jairaj M, nodal.southabts@airtel.in, 044-42100356, 044-42102356

101, Oceanic Towers, 5th Floor, Santhome High Road, Chennai-600028

Andhra Pradesh

Rajesh Sundararajan, Nodal.southabts@airtel.in, 040-40000294, 040-40000888

Bharti Airtel Ltd.,  6-3-1192/1,8th Floor,Block 3 White House,  Kundan Bagh, Begumpet, Hyderabadh -500 016

Kerala

Subi C John, Nodal.southabts@airtel.in, 0484-4010086, 0484-4010986

Airtel House, 28/243, Near Malayala Manorama, Panampilli Nagar, Cochin – 682036

Maharashtra

Rishi Wahi, nodal.west@airtel.in, 020-40031234, 020 40038899

Bharti Airtel Limited, 4th Floor, Vega Center, D Block, Shankersheth Road, Near Swargate, Pune – 411037

Airtel Broadband Customer Care number and email id

Airtel is a Bharti Enterprises organization engaged in providing services such as GSM Based Mobile Services, Landline Services, Internet Services for Homes as well as large & dedicated bandwidth based Internet Services for Corporates. However most of us across the country are very familiar with Airtel brand and we associate it with their Mobile Services.

Airtel Broadband Customer Care number and email id

[hana-code-insert name=’large rectangle’ /]Airtel is a Bharti Enterprises organization engaged in providing services such as GSM Based Mobile Services, Landline Services, Internet Services for Homes as well as large & dedicated bandwidth based Internet Services for Corporates. However most of us across the country are very familiar with Airtel brand and we associate it with their Mobile Services.

In the last 3 years Airtel has been providing Broadband Internet Services too, and this service was rolled out across major parts of the country. This article deals with the Customer Care for Airtel Broadband Customers.

Airtel Broadband Customer Care Universal Number

Airtel Broadband Customers are serviced at the first stage with their 121 Numbers across the country. You can contact this number to get the desired service.

Airtel Broadband Customer Care Numbers & email id 

State / City (Circle of Operation) Telephone Number Email ID
Agra 4444121 upcare@airtel.in
Ambala 4444121 care.haryana@airtel.in
Ahmedabad 4444121 wecare.west@airtel.in
Bangalore 4444121 care.karnataka@airtel.in
Belgaum 4444121 care.karnataka@airtel.in
Bhilai 4444121 wecare.mp@airtel.in
Bhopal 4444121 wecare.mp@airtel.in
Bilaspur 4444121 wecare.mp@airtel.in
Chandigarh 4444121 care.punjab@airtel.in
Chennai 44444121 care.tamilnadu@airtel.in
Coimbatore 4444121 care.tamilnadu@airtel.in
Delhi 44444121 care.ncr@airtel.in
Dewas 444121 wecare.mp@airtel.in
Dhar 444121 wecare.mp@airtel.in
Durg 4444121 wecare.mp@airtel.in
Erode 4444121 care.tamilnadu@airtel.in
Faridabad 4444121 care.ncr@airtel.in
Ghaziabad 4444121 care.ncr@airtel.in
Guna 444121 wecare.mp@airtel.in
Gurgaon 4444121 care.ncr@airtel.in
Gwalior 4444121 wecare.mp@airtel.in
Hosur 444121 care.tamilnadu@airtel.in
Hubli 4444121 care.karnataka@airtel.in
Hyderabad 44444121 care.ap@airtel.in
Indore 4444121 wecare.mp@airtel.in
Itarsi 444121 wecare.mp@airtel.in
Jabalpur 4444121 wecare.mp@airtel.in
Jaipur 4444121 care.jaipur@airtel.in
Jalandhar 4444121 care.punjab@airtel.in
Karnal 4444121 care.haryana@airtel.in
Katni 444121 wecare.mp@airtel.in
Kerala 4444121 care.kerala@airtel.in
Kochi 4444121 care.kerala@airtel.in
Kolkata 44444121 care.kolkata@airtel.in
Lucknow 4444121 upcare@airtel.in
Ludhiana 4444121 care.punjab@airtel.in
Madurai 44444121 care.tamilnadu@airtel.in
Malanpur 444121 wecare.mp@airtel.in
Mandideep 444121 wecare.mp@airtel.in
Mangalore 4444121 care.karnataka@airtel.in
Manipal 4444121 care.karnataka@airtel.in
Meerut 4444121 care.meerut@airtel.in
Melur 4444121 care.tamilnadu@airtel.in
Mettupalayam 4444121 care.tamilnadu@airtel.in
Mhow 444121 wecare.mp@airtel.in
Morena 444121 wecare.mp@airtel.in
Mumbai 44444121 wecare.west@airtel.in
Mysore 4444121 care.karnataka@airtel.in
Nagercoil 44444121 care.tamilnadu@airtel.in
Noida 4444121 care.ncr@airtel.in
Panipat 4444121 care.haryana@airtel.in
Pondicherry 4444121 care.tamilnadu@airtel.in
Pune 44444121 wecare.west@airtel.in
Rajnandgaon 444121 wecare.mp@airtel.in
Raipur 4444121 wecare.mp@airtel.in
Ratlam 444121 wecare.mp@airtel.in
Rewa 444121 wecare.mp@airtel.in
Sagar 444121 wecare.mp@airtel.in
Salem 4444121 care.tamilnadu@airtel.in
Satna 444121 wecare.mp@airtel.in
Sehore 444121 wecare.mp@airtel.in
Sriperambadur 44444121 care.tamilnadu@airtel.in
Thirumangalam 4444121 care.tamilnadu@airtel.in
Tirunelveli 44444121 care.tamilnadu@airtel.in
Tirupur 4444121 care.tamilnadu@airtel.in
Trichy 4444121 care.tamilnadu@airtel.in
Tuticorin 44444121 care.tamilnadu@airtel.in
Tumkur 4444121 care.karnataka@airtel.in
Trivandrum 4444121 care.kerela@airtel.in
Udipi 4444121 care.karnataka@airtel.in
Ujjain 4444121 wecare.mp@airtel.in
Vellore 4444121 care.tamilnadu@airtel.in
Vidisha 4444121 wecare.mp@airtel.in
Mandya 444121 care.karnataka@airtel.in
Shimoga 444121 care.karnataka@airtel.in
Kolar 444121 care.karnataka@airtel.in
Anekal 444121 care.karnataka@airtel.in
Jigani 444121 care.karnataka@airtel.in
Calicut 4444121 care.kerela@airtel.in
Mandsaur 444121 wecare.mp@airtel.in
Surat 4444121 wecare.west@airtel.in
Balaghat 444121 wecare.mp@airtel.in
Betul 444121 wecare.mp@airtel.in
Bhuranpur 444121 wecare.mp@airtel.in
Chattarpur 444121 wecare.mp@airtel.in
Dabra 444121 wecare.mp@airtel.in
Damoh 444121 wecare.mp@airtel.in
Datia 444121 wecare.mp@airtel.in
Hoshangabad 444121 wecare.mp@airtel.in
Jaora 444121 wecare.mp@airtel.in
Khandwa 4444121 wecare.mp@airtel.in
Narsinghpur 444121 wecare.mp@airtel.in
Neemuch 444121 wecare.mp@airtel.in
Peethampur 444121 wecare.mp@airtel.in
Seoni 444121 wecare.mp@airtel.in
Siltara 444121 wecare.mp@airtel.in

If you have unresolved issues at the Airtel Broadband Customer Service contact number and email id provided above, then you can escalate your issues at the level of Nodal Authority, which is The Nodal Officers of the respective circle, whose contacts have been given in the other article in this section. Please note that their working hours are Monday to Friday – 9:30 am to 6:30 pm, and the Turn Around Time for the Grievances registered with them is 10 days. In simple words, they will get in touch with you with a resolution in ten days time.

gmail.com outlook settings

Microsoft outlook / outlook express is the most widely used pop3 client for gmail.com mail access on personal computers. It is very easy to configure Microsoft outlook to start sending and receiving emails on your computer automatically at specified intervals as set by you. With the help of filters and settings you can also move mails sent by specific email address to folders created in inbox automatically on receipt of mail.

Outlook settings for gmail.com

Microsoft outlook / outlook express is the most widely used pop3 client for gmail.com mail access on personal computers. [hana-code-insert name=’large rectangle’ /]It is very easy to configure Microsoft outlook to start sending and receiving emails on your computer automatically at specified intervals as set by you. With the help of filters and settings you can also move mails sent by specific email address to folders created in inbox automatically on receipt of mail.

The following are the gmail.com outlook settings for POP3 access to be done in outlook client in your computer.

Gmail uses POP3 port number 995 and Simple Mail Transfer Protocol (SMTP) port number 465. These settings are not the default for a POP3 account in Outlook settings and require you to modify account settings in Microsoft Outlook / outlook express as per gmail pop 3 settings.

gmail.com outlook settings
gmail POP3 incoming server address pop.gmail.com
Outgoing SMTP server address smtp.gmail.com
gmail POP3 user name Enter your full gmail email address including @gmail.com Google Apps users will have to enter username@your_domain.com
gmail POP password enter your Gmail password
gmail POP port 995
gmail POP TLS/SSL required yes

Important points and steps to note for gmail.com outlook settings

  • In Outlook email client, on the tools menu, click email accounts.
  • Click Add a new e-mail account, and then click Next.
  • Enter the above mentioned information in the designated fields
  • Click the Outgoing Server tab, and then select “my outgoing server (SMTP) requires authentication” check box.
  • Select use same settings as my incoming mail server.
  • Click the Advanced tab, and then under Server Port Numbers for both incoming server (POP3) and Outgoing server (SMTP), select “this server requires an encrypted connection (SSL)” check boxes. Change the Outgoing server (SMTP) port number to 465 instead of the default one.
  • The Incoming server (POP3) port number will automatically change to 995 when you select “this server requires an encrypted connection (SSL)” check box.
  • To verify that your gmail.com email account is working, click Test Account Settings. If there is missing or incorrect information, such as your password, user name etc, you will be prompted to supply or correct it. Make sure your computer is connected to the Internet when you are doing this activity.
  • All server and address entries etc are to be typed in lowercase letters unless specified by google

google apps MX records in cPanel

Changing MX records in the DNS server is necessary to point all the mails to the designated servers. If using google applications either standard edition or premier addition and using google to host the emails, change of MX records is required to be set to MX records of google. In this article we will discuss about simple steps to change google apps MX records in CPanel hosting domain control panel

How to add google apps MX records in cPanel

What is MX record

A mail exchanger record (MX record) is a type of resource record in the Domain Name System ( DNS) that specifies a mail server [hana-code-insert name=’large rectangle’ /]designated for accepting and sending email messages on behalf of a designated domain and a preference value used to prioritize mail delivery if multiple mail servers are available. The set of MX records of a domain name specifies how email should be routed with SMTP (Simple Mail Transfer Protocol)

Changing MX records in the DNS server is necessary to point all the mails to the designated servers. If using google applications either standard edition or premier addition and using google to host the emails, change of MX records is required to be set to MX records of google. In this article we will discuss about simple steps to change google apps MX records in CPanel hosting domain control panel

cPanel is a Unix based web hosting control panel that provides a graphical interface and automation tools designed to simplify the process of hosting a web site. cPanel is one of the most popular domain management tool used in Linux server website hosting worldwide.

Simple steps to modify google apps MX records in cPanel

  • Log in to the cPanel administrative console. To log in, go to http://your-domain-name:2083, replacing your-domain-name with the full name of your domain or go to http://your-domain-name/cPanel
  • From the Mail section of the cPanel main page select the last icon named MX Entry.
  • In the Email Routing box, select Remote Mail Exchanger and click Change.
  • Add an MX record for the primary email server in the Destination text box.
  • The primary email server for Google Apps is the first server in the table of Google Apps email servers. Enter the fully qualified server name, such as ASPMX.L.GOOGLE.COM.
  • Set the priority for the MX record.
  • MX records with a lower number have higher priority than MX records with a higher number. To use the new email server as the primary server, give it the lowest possible priority number 0
  • Click Add New Record to save this setting
  • To add MX records for the additional servers, repeat the above-mentioned steps for those servers.
  • The MX records required for google apps is give at this link http://www.google.com/support/a/bin/answer.py?answer=174125
  • Give all backup servers a lower priority than the primary email server.
  • Delete any existing MX records, or lower their priority. Lowering of priority will be beneficial as it can be used later in case of any problem. Later, once you have tested your service and confirmed mail flow, you can delete these records to ensure that mail flows through the new mail server(s).
  • To delete an MX record or change its priority, click the Delete or Edit link in the row of the MX records table.

By following the above simple steps you can configure google apps MX records in cPanel with ease

way2sms.com: Registration | Login |send free sms

Way2sms.com is a free SMS service provider and it can be accessed with your web browser and internet. Way2sms.com allows everyone registered with it, to send and receive SMS free of cost to anybody across India.

way2sms.com: Registration / Login free sms

SMS is one the extremely popular way of communication between two people, or even a group of people. It is more widely used compared to even emails. Its popularity can be attributed to its extreme simplicity, and speed (It is almost instantly delivered to the recipient). However it costs money to send SMS from one’s mobile to the other person.

[hana-code-insert name=’large rectangle’ /]How nice it would be if there is a way to send SMS Free of Cost, and that too unlimited SMS Free of Cost. Sounds very interesting! Isn’t it. It is possible and there is a way for it.

The question that immediately comes to your mind is how to send free of cost SMS and how it works.  Let us see who is giving us such a benefit and understand how it works.

Way2sms.com & Free SMS

Way2sms.com is a free SMS service provider and it can be accessed with your web browser and internet. Way2sms.com allows everyone registered with it, to send and receive SMS free of cost to anybody across India.

Way2sms.com Registration Process

One has to start by clicking the Red Rectangular Button which is written as Register Here. Click it and you will be taken to the process of registration. One has to fill details such as Name, Date of Birth, Email Address, Profession you are engaged in, City you live in, Monthly income. These are the basic steps. Once these steps are completed some more details are needed to be filled to activate your service.

You will have to provide your Mobile Number in the next step, and repeat the same in the next field (This is to ensure you have correctly entered your mobile number). Please ensure you have your mobile switched ON, since way2sms will now send you the password to your mobile with which you will have to complete the process of registration with way2sms.com to start availing of their services. The next field will have some distorted characters and / or numbers and next to it will be a blank box or field, as it is called. Please read it correctly, Check for Upper Case and Lower Case characters in the case of Alphabets and enter it into the field exactly as it is shown. (This is actually called as CAPTCHA. What it means and what are its purposes would be explained in a different article, in our technology section). The last step is to click or the Verify and Register Field, which will be in distinct Red Color.

Now your will receive a password in your mobile which you need to use to confirm that you have sought for registration. The system will ask you to choose a User ID and Password, with which you complete the registration and activation process.  This is done by entering the given password in the relevant field of way2sms.com website.

[hana-code-insert name=’horizontal bar’ /]Done. You have completed the registration process. You are now free to use the Free SMS sending Service offered by way2sms.com.

Login and Send SMS

Each time you wish to send SMS to either one contact of yours or many of them, you will have to login with your User ID and Password, and log out once you have finished sending all your SMSes.

Some of the special features

  • You can send Future SMS lets you send messages to yourself and to your friends, family have them delivered on any date and time you choose. Use FutureSMS to send yourself reminders, notes, or any information you want to have in the future. Also future SMS is useful to send birthday greetings in advance to your friends and relatives.
  • There is a feature called SMS Greetings. You can see a new menu item appearing adjacent to standard menu items. This section features powerful collection of predefined messages on almost all major categories. Way2sms.com hopes this section will satisfy its user’s regular/ special messaging needs. Way2sms.com also keeps adding hundreds of new predefined messages every day to this collection.
  • You can send free SMS upto 140 characters in length.

Note

As of now, Way2sms.com does not offer free SMS Service for International Numbers. The free SMS service is restricted to mobiles that are within Indian Territory.

A Word of Caution

Way2SMS.com takes users interests very seriously. Way2SMS.com bans ones Account permanently In case of abusive or harassing behavior (which includes sending SMSes that are intended to hurt or embarrass another person) by any one. Hence Please enjoy this Free SMS service with due responsibility.

Way to SMS website

The website of way2 sms is http://wwwe.way2sms.com/content/index.html

gmail.com registration

Gmail is also a web based free email service system. Gmail.com registration was started in the year 2005, and initially it was offered only on invitation basis. That is, it was being sent as an invitation to individuals to open the mail account & such a person who has received and opened an account was given 50 invitations, which she or he could send to her or his 50 contacts of choice, which could do registration at gmail.com and open the mail account in Gmail for free.

gmail.com registration

Today Personal Computers have reached India even in remotest villages, and even villagers who are farmers are being encouraged to use computers to sell their produce through online system, thereby eliminating the middlemen and increase the profit margin of the farmers.

[hana-code-insert name=’large rectangle’ /]In such a scenario, email has become the largest communication tool of the modern age, the world over. Very large percentage of the population is aware of what an email is, and most of them do use it through a lot of email service providers.

What is Gmail and gamil.com registration

Gmail is also a web based free email service system. Gmail.com registration was started in the year 2005, and initially it was offered only on invitation basis. That is, it was being sent as an invitation to individuals to open the mail account & such a person who has received and opened an account was given 50 invitations, which she or he could send to her or his 50 contacts of choice, which could do registration at gmail.com and open the mail account in Gmail for free.

Today gmail.com registration is free and it is open for everybody to use its service. It is owned and operated by the single biggest search engine organization namely M/s. Google.

Major difference between Gmail and other Mail Services

The single biggest difference between Gmail and other email service providers is that, Gmail provides unlimited storage space for the mails, and hence you do not have to delete your old mails to maintain space, that is to maintain the mail box size allocated to you.

In addition, there is a very big advantage in using Gmail compared to others. In Gmail if you have received or sent a mail in the year 2005, and you faintly remember the context on which the mail was on, then you can directly go into what is called as the Search Mail Bar, and input couple of words that you distinctly remember from this mail, and the Search Mail option will fetch that mail from deep within its archives, even if a couple of thousands of mails have been sent and received after the particular mail you have searched. This is a great and unique utility.

How to Register and Obtain a Gmail Account

It is very simple. You have to type gmail.com in the address bar of your web browser, and it will take you to the index page of Gmail. Here in the right hand lower side of the page one can find a raised box (Also called as Radio Button) written as Create An Account.

Click this and it will take you to the gmail.com registration page, where you would be required to fill online form having simple details such as First Name, Last Name, Desired Login Name (It is the name with which you would like to have your Gmail ID, for example you want it as dharma[@]gmail.com then enter the word dharma in the Desired Login Name), Choose a Password, Re-enter Password etc.

Once you have completed these steps in this gmail.com registration form it will ask you to select a Secret Question, and Answer for the same in the next step. If you do not find the options of Secret Questions provided by Gmail then you can create your own Secret Question and Type the Answer for the same in the next step. This is to ensure that, in case, you have forgotten your password then when you try to login to your account it will ask you Answer that you had provided for the Secret Question (which only you would know, since you typed the Answer at the time of creating the Gmail Account), and will allow you to re-set the password.
[hana-code-insert name=’horizontal bar’ /]
There are a few more simple steps before you successfully open and operate your account. It will ask you to enter Recovery Email. If you have any other mail ID you can feed it in this field. Or else you can leave it blank. Next gmail.com interface will ask you your location by listing down the countries. You select the country that you live in. Then there will be a blank field with some distorted looking characters and / or numbers. This you should type in the blank field and then click on the I Accept. Create My Account Box (This is also a Radio Button).

You have now acquired a new Gmail Account, and ready to use it.

Additional Benefits in Using Gmail

Gmail allows you to send attachments like pictures, videos or any type of documents upto 20 Mega Bytes (MBs) along with a single email.

You can view all Microsoft Office documents online itself, with the Gmail’s inbuilt feature. You may be accessing your mail from a very remote village cyber café and it may not have Microsoft Office Suite installed in its PC. In such situations, this utility is of immense help.

You can get your Gmail account configured to your mail client. What it means is that, you can get Gmail to work from your PC by creating the settings in Outlook, Outlook Express and many other such email software’s that work directly from the Computer.

You need not have to remain connected to internet to create a mail. You can just type your mails in your mail software and then connect your computer to internet to send all your mails at one go, as well as download all your incoming mails at the same time. To understand how to get your Gmail Account configured to your mail client read our article POP3 Gmail Settings

There are many more benefits which you will discover as you start using Gmail. Go ahead and enjoy this mail service.

Tata Indicom Customer Care

As they say the quality of Service is determined by the leadership of the organization, Tata Indicom seems to live up to this adage. They have posted the names of the operational Heads of the organization in their Customer Care Escalation Hierarchy and the people who are at the helm of affairs are Mr. Anil Sardana, Designation – Managing Director, Mr. Sunil Batra Designation – President – Operations, Mr. Jogesh Nayar, Designation – Head – Customer Service.

Tata Indicom Customer Care

Tata Indicom is a large-scale national level telecom and Internet products’ service provider. [hana-code-insert name=’large rectangle’ /]Tata Indicom was originally called as Videsh Sanchar Nigam Limited (VSNL), which was a government owned Internet Services Providing Organization. In the Year 2000 when the Telecom sector was liberalized, Tata Group managed to acquire VSNL.

Once acquired, Tata Group renamed it as Tata Indicom and started offering newer range of services like Fixed Wireless Phone, Fixed Wireless Terminal for Corporates, Mobile Telephony, Broadband Services etc. Let us understand all the options for making bill payment for Tata Indicom Services.

Tata Indicom Customer Care System

Tata Indicom has an elaborate customer care mechanism in place, which is very comprehensive & quite user friendly in terms of overall structure.

Tata Indicom Customer Care Escalation Hierarchy

As they say the quality of Service is determined by the leadership of the organization, Tata Indicom seems to live up to this adage. They have posted the names of the operational Heads of the organization in their Customer Care Escalation Hierarchy and the people who are at the helm of affairs are Mr. Anil Sardana, Designation – Managing Director, Mr. Sunil Batra Designation – President – Operations, Mr. Jogesh Nayar, Designation – Head – Customer Service.

Tata Indicom Handset Service Centers

Tata Indicom has Telephone Equipment / Mobile Equipment Service Centers based on the manufacturer’s brand, and they are spread across all Tata Indicom’s Circles of operation. You can visit their customer care webpage at http://www.tataindicom.com/t-customercare.aspx and locate the service center closest to your location.

Tata Indicom Call Centers

Tata Indicom has call centers for each of their service, dedicated exclusively for Wireless Phones, Mobile Phones, Internet Products etc and these call centers are available in each of their circle. The consumer has to visit the customer care webpage as mentioned above, and select his area to get this number and contact them, for whatever purpose one is in need of.

Tata Indicom Feedback

One can also choose to fill up a form either for a complaint or for providing suggestions for improvement, or even if you want to complement them for any of the uniqueness the user has found in Tata Indicom products / Services.

Tata Indicom Queries & Requests

This option can be accessed by logging your complaint at your local Customer Service Centre (121) from any Tata Indicom post-paid phone, (12524) from a Tata Indicom prepaid phone, (1281) for Public Telephony Booth.
You can also utilize this service by sending a blank SMS to 121. The servers would reply back with all the options connected to queries and requests are the Keywords for the same. You can choose the Key Word that is matching to your requirement, and send it as an SMS to get a particular service.

Tata Indicom Complaints Online

You can visit their customer care webpage, and select the option of Online Complaints Option, and fill the form, which will be displayed.

Tata Indicom Complaints Call Center

Complaints can be registered by logging your complaint at your local Customer Service Centre (121) from any Tata Indicom post-paid phone, (12524) from a Tata Indicom prepaid phone, (1281) for Public Telephony Booth.

Complaints at Tata Indicom Outlets

Complaints can also be lodged at your nearest Tata Indicom outlets.

Tata Indicom Nodal Authority

The Nodal Officer is a very important and highly responsible position and the person who holds this position in each circle is monitored by the Telecom Regulatory Authority of India, or in Short form TRAI. If you as a user are dissatisfied with any of the above mentioned complaint redressal mechanism, you can find the contact of the Nodal Officer of your Circle (That is the Area within which you use Tata Indicom Product or Service) and escalate the complaint to this authority. As per TRAI’s Quality Of Service (QOS) Manual, Nodal Officer is expected to resolve your complaint / dispute within a time bound manner. If your problem is of much complex, much larger and very serious in nature then you have some more options, which are provided underneath. Customers can send SMS “HELPLINE” to 121 (Postpaid) and 12524 (Prepaid) to get the respective Circle Customer care and Nodal officer details.

Tata Indicom Appellate Authority

Office of the Appellate Authority for Tata Teleservices Limited and Tata Teleservices (Maharashtra) Limited (Constituted under the provisions of the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007 (3 of 2007). There is a due procedure which needs to be followed to approach this authority. First you will have to download a form called “TRAI Format For Consumer Protection & Redressal Form” from the Tata Indicom Customer Care webpage. Fill it in its entirety and follow the given procedure.

Procedure for making appeals before the Appellate Authority

  • Appeal must be in the format prescribed in the regulation (in duplicate)
  • Every appeal must be filed within 3 Months from the date of decision of the Nodal Officer.
  • All appeals are generally disposed of within 3 Months from the date of filing of appeal.
  • Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority, no other appeal / direct complaint shall be entertained.
  • For detailed procedure on disposal of appeals by Appellate Authority please refer the TRAI Regulation on Consumer Protection and Redressal for Grievances (3 of 2007)

The final option that one could resort to if all of the above mechanisms are dissatisfactory then the user can approach Public Grievances Cell of DOT – PG Cell,112,Sanchar Bhavan, 20, Ashoka Road, New Delhi 110001. Telephones – 011-23356666, 011-23357777. Website – www.pgportal.gov.in. Email ID – ddgpg@bol.net.in

We do hope you don’t have to run to so many authorities, instead enjoy the trouble free services of Tata Indicom.

Tata Indicom customer care website

The website url of  Tata Indicom customer care is http://www.tataindicom.com/t-customercare.aspx

Tata Indicom Bill Payment

Online Payment Options include making payment via Tata Indicom Website. The first option is to get yourself registered. You are then a registered consumer who can make payments online, and also utilize various facilities like changing your billing plan, seeking for additional connections, change of address and many such facilities.

Tata Indicom Bill Payment

Tata Indicom is a large-scale national level telecom and Internet products’ service provider. [hana-code-insert name=’large rectangle’ /]Tata Indicom was originally called as Videsh Sanchar Nigam Limited (VSNL), which was a government owned Internet Services Providing Organization. In the Year 2000 when the Telecom sector was liberalized, Tata Group managed to acquire VSNL.

Once acquired, Tata Group renamed it as Tata Indicom and started offering newer range of services like Fixed Wireless Phone, Fixed Wireless Terminal for Corporates, Mobile Telephony, Broadband Services etc. Let us understand all the options for making bill payment for Tata Indicom Services.

Tata Indicom Bill Payment Options

Tata Indicom has provided its consumers with a variety of Payment Options for the ease and convenience of its consumers.

Tata Indicom Online Payments

Online Payment Options include making payment via Tata Indicom Website. The first option is to get yourself registered. You are then a registered consumer who can make payments online, and also utilize various facilities like changing your billing plan, seeking for additional connections, change of address and many such facilities.

The Second Option is called Instant Pay. This is the simplest of all the Bill Payment Options available. In this option, you just enter your Equipment ID that is your telephone number / mobile number / broadband user ID, whichever is your case. Then enter the circle within which your area falls. This will be shown in an easy to understand drop down menu form. Select your city. Options to make payment via Credit Card, Debit Card, Net Banking would be shown. You can choose the option suitable to you, and make the payment. Once payment is made, it will generate a receipt which you can print out or save it as a file. In addition to this you will receive an SMS in your telephone / Mobile or an email in your Mail ID confirming the receipt of the payment.

TATA Zone Payment Option of mobile bills

  • Postpaid bill payment can be made from anywhere 24/7 though Postpaid Bill payment link available on TATA Zone mobile portal.
  • You have to enter your Account number, Amt, Credit Card No.,CVV number and expiry date to make the payment.
  • Payment can be made by using Visa or Master Credit Card.

Pay Tata Indicom mobile bill through Your Mobile

In these options, you make use of your mobile, instead of Internet & PC. This method too is a very simple method, and it operates by using your credit cards. The Process is as given below

To pay your postpaid TATA Mobile bills on your phone

SMS ‘PAY TATA’ to 59909

To pay other postpaid TATA Mobile bills from your phone

SMS ‘PAY TATA <AMT> <MOBILE NUMBER>’ to 59909

You will receive an automated call from mChek to process your payment, first time users will have to register themselves by creating their 6-digit mchek PIN and by entering their credit card details. You can use any valid MasterCard / Visa credit card issued in India.

ITZ Cash Card for tata mobile payments

ITZ Cash is a prepaid cash card available in different denominations in the market, which can be used for paying TATA Indicom (Mobile / Walky) bills.

Bill paying method for cash card

You have to send a SMS to 121 for paying your bill using ITZ card. You need to send the keyword Paybill along with the amount to be paid and the ITZ card number and Pin.

Eg: paybill 500 123456789101 1234 and sent this SMS to 121.
You will get a confirmation message once the SMS is sent.

Help regarding ITZ cash card

you can contact the ITZ card helpline for the any queries regarding the ITZ card.
The toll free number is 19013457575 from MTNL/BSNL lines only. From other operators number is 022-26181212 which will bear a STD charge (excluding from Mumbai).

Conventional payment options for tata Indicom mobile bill payments

Drop Boxes

These are payment collection boxes kept at various places like malls, super markets, Railway Stations and other such areas of public utilities. You can drop your cheque for the pending bill in these boxes.

Tata Indicom Retail Stores

Tata Indicom has retail stores in almost every city. In major cities like Mumbai there are Tata Indicom stores in each and every locality. For example in Andheri, Bandra, Dadar etc. There are Payment collection counters in these Tata Indicom Retail Stores where you can make payments with your Credit & Debit Cards, as well as pay with cash.

Oxigen Payment

Tata Indicom has tied up with Oxigen network located in your neighborhood retail outlets for collecting cash towards the payment of postpaid service bills. Around 75000 cash collection points in 142 Cities.

To locate a retailer close to you please click on, http://www.oximall.com/oxigenoutletlocator/Search.aspx

There is no charge for payment of Tata Indicom bills made through Oxigen service.

The customer care number for TATA Indicom is 121 across India.

The customer care number for Oxigen is 18601802214.

Autopay from your online bank account

You need to setup standing instructions to make Auto Payment from your bank account, on presentation of each bill. In this method your bank will auto-debit your account as and when Tata Indicom raises a bill payment demand note, and sends the same to your bank account. This facility can be activated & deactivated, as and when a user wants or wishes to continue with this facility or stop using this facility.

As you have seen there are nine methods by which a Tata Indicom user can make payment for the services utilized by her / him.