Reliance Broadband Customer care: RCOM Live Chat

Reliance Communications is India’s largest communications service provider. Reliance communications is also in the forefront in providing Internet and Broadband services to over 13 lac consumers in India.

Reliance Broadband Customer care

Reliance Communications have established many channels of contact for its internet and broadband customers by way of Toll Free Numbers, Fax Number, Direct Contact Address, and E-Mail based Customer Care modes. In addition to these methods, Reliance Communications have established a new and novel method of Customer Care for Internet and Broadband Customers, and that is RCOM Live Chat. We will see in the coming paragraphs how this service is provided and what are its benefits.

RCOM Live Chat Customer Care System

[hana-code-insert name=’large rectangle’ /]As we all are aware, internet is the preferred medium for information dissemination as well as for communications, in this generation. We have written about this in a couple of articles in our technology section.

Since Reliance Communications is one of the biggest internet and broadband service provider, it is only natural that they establish a variety of means to reach them, whenever their subscriber needs to, in the easiest possible manner. To this effect, Reliance Communications Customer Care has taken a new initiative and added another channel of Customer Care in the form of RCOM Live Chat. Reliance Communications has identified and understood that various types of instant messaging systems have become extremely popular with internet and broadband users, and has harnessed the potential of this medium to deliver Customer Service to their subscribers and has named it as RCOM Live Chat Customer Care.

Reliance Communications Customer Care has put in place an elaborate infrastructure to deliver Real-time Query and Complaint handling platform. This system operates 24 hours a day, all days of the week, and throughout the year. This system can satisfactorily handle over 75000 clients in a day. In order to facilitate the same, they have 500 dedicated staff, and this mode of Customer Care has been extended to 24000 Towns across the country, as of 30^th June 2010.

Reliance Communications has also planned to extend this mode of Customer Care to their mobile and wireless telephony clients in the next phase of operation. This mode of Customer Care is the First-of-its-kind for any of the telecommunications service provider, as per reliance communication sources.

Reliance Communications Customer Care Nodal Officers

Reliance Communications has established multiple modes of customer care systems. It sometime happens that all the regular modes of Customer Care systems are unable to provide satisfactory solution to a Reliance Communications’ subscriber’s problem. [hana-code-insert name=’large rectangle’ /]In such a situation you can always approach a higher level authority within the Reliance Communications Customer Care matrix, and that is the Nodal Officer. There are Nodal Officer specifically appointed to look into matter of such nature and they are located across the country on a State-wise / Circle-wise / City-wise Basis.

You are sure to find one closer to your location, as we have provided the contact details of all the Nodal Officers of Reliance Communications across the country in the below provided table. They also form very much a part of Reliance Communications Customer Care system, but they address issues which are not sorted by all other existing channels of Customer Care.

You can register your complaints with these Nodal Officers from Monday to Saturday (excluding public holidays, 1st & 3rd Saturday and national holidays) between 0930 HRS to 1800 HRS.

Reliance Communications Customer Care Appellate Officers

Reliance Communications has established very elaborate and multi-channel customer care system. [hana-code-insert name=’large rectangle’ /]In rarest of the rare situations the problem is of very complex nature and does not get redressed from all of the Reliance Communications Customer Care systems, including the Nodal Officer. In such a situation you can escalate your grievance to the senior most authority within the Reliance Communications Customer Care matrix, and that is the Appellate Officer. There are Appellate Officers specifically appointed to look into matter of such nature and they are located across the country on a State-wise / Circle-wise / City-wise Basis.

You are sure to find one closer to your location, as we have provided the contact details of all the Nodal Officers of Reliance Communications across the country in the below provided table. They also form very much a part of Reliance Communications Customer Care system, however they address grievances which are not sorted by all other existing channels of Customer Care, including the Nodal Officer.

You can register your complaints in writing with these Appellate Officers from Monday to Saturday (excluding public holidays, 1st & 3rd Saturday and national holidays) between 0930 HRS to 1800 HRS.